How should I wear my hair for bed?

The best way to maintain good condition is to sleep with your hair in a plait.

How long does the fitting last?

6-12 weeks depending on the person, they grow out as fast as your hair grows. So the faster your hair grows the more often it needs to be done.

How often can I wash the extensions?

It is recommended to only wash the extensions once a week to maintained the condition

Can I wash my hair like normal?

Yes, but it is advised to use a sulphate free shampoo

How can I contact you?

You can contact The Xtra Hair Company using the following details

Phone: 0151 510 1000 (recommended)
Email: sales@xtrahaircompany.co.uk (recommended)
Address: 11a Peel House Lane, Widnes, WA8 6TN.
Twitter: @XtraHairCompany
Facebook: The Xtra Hair Company
Instagram: XtraHairCompany

Can I make changes to my order?

Unfortunately, once you’ve placed your order with us, it is not possible to amend any details, as our team will have already started processing your order.

How do I know that you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team have processed your order, you will receive a second email to let you know that your order is on its way to you. If you haven’t received your confirmation within 24 hours please get in touch with us either by email or telephone.

I don’t have a PayPal account, can I still pay?

Yes! PayPal allows checkout without having to register. Once you are directed to the secure PayPal page, you will be prompted to pay for your order by either logging in or guest checkout.

How can I pay for my order?

Our main method of online payment is PayPal. Through paypal you can pay with your visa, debit, mastercard, solo, maestro, american express and electron cards. If you don’t have a PayPal account, you can still checkout using PayPal’s guest facilities.

Don't see your question? Email us and we will be happy to help.